Terms of Service
Last Updated: August 18, 2026
Welcome to Oceania Flowers & Gifts. These Terms of Service (“Terms”) govern your access to and use of oceaniamall.com (the “Website”), including purchases of flowers, gifts, arrangements, delivery services, accounts, and other products or services made available through the Website.
Throughout these Terms, “Oceania Flowers & Gifts,” “Oceania,” “we,” “us,” and “our” refer to the operator of the Website. “You” and “your” refer to customers, visitors, account holders, gift purchasers, and other users of the Website.
By accessing the Website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
1. Eligibility
You must be legally capable of entering into a binding agreement to make purchases through our Website.
By placing an order, you represent that:
The information you provide is accurate.
You are authorized to use the selected payment method.
You are legally permitted to enter into the transaction.
You will use our Website only for lawful purposes.
If you place an order on behalf of another individual or organization, you represent that you have authority to do so.
2. Our Products and Services
Oceania Flowers & Gifts may offer products and services including:
Fresh flower arrangements
Bouquets
Roses
Plants
Gift baskets
Floral gifts
Occasion-specific arrangements
Sympathy and funeral flowers
Wedding and event flowers
Corporate flowers and gifts
Seasonal products
Add-on gifts
Personalized gift messages
Delivery services
Other related products and services
Product availability may vary according to location, season, inventory, delivery date, and other circumstances.
3. Natural Variations in Flowers
Flowers and plants are natural products.
The appearance of a delivered arrangement may therefore differ slightly from photographs displayed on the Website.
Variations may occur in:
Color
Size
Shape
Bloom stage
Stem length
Foliage
Arrangement positioning
Seasonal availability
Product photographs are intended to represent the overall style, value, color palette, and character of an arrangement rather than guarantee an identical reproduction.
4. Product Substitutions
Occasionally, certain flowers, containers, plants, decorative elements, or gift products may become unavailable.
Where reasonably necessary, we may substitute an unavailable item with another item of similar:
Style
Color
Quality
Character
Value
We will seek to preserve the overall appearance and value of the arrangement.
For significant substitutions that materially change the nature of an order, we may attempt to contact the customer when reasonably practical.
Seasonal availability may affect exact flower varieties.
5. Product Information
We seek to provide accurate:
Product descriptions
Images
Prices
Sizes
Availability information
Delivery information
However, occasional typographical, technical, pricing, photographic, or descriptive errors may occur.
We reserve the right to correct errors and update information.
If a material error affects an order already submitted, we may contact you to provide appropriate options.
6. Pricing
Prices displayed on the Website are shown in the currency indicated at checkout.
The final amount may include:
Product price
Selected upgrades
Add-ons
Delivery fees
Service charges where applicable
Taxes
Discounts
Promotional adjustments
The complete amount payable should be displayed before you submit your order.
Prices and promotions may change without notice, but changes generally will not retroactively affect an order already accepted unless there was an obvious pricing or technical error.
7. Orders
Submitting an order does not necessarily mean that we have accepted it.
After receiving your order, we may review:
Product availability
Delivery availability
Delivery location
Payment authorization
Order information
Fraud or security indicators
An order may be considered accepted after appropriate confirmation and successful payment authorization, subject to availability and these Terms.
We reserve the right to decline or cancel an order where reasonably necessary.
8. Order Confirmation
After successfully submitting an order, you may receive an electronic confirmation containing information such as:
Order number
Products ordered
Recipient information
Delivery details
Payment status
Order total
Please review your confirmation promptly.
If any information is incorrect, contact us as soon as possible.
9. Payment
Available payment methods may vary.
Depending on the methods enabled on the Website, payment options may include services such as:
Major credit or debit cards
Stripe
PayPal
Square
Apple Pay
Google Pay
M-Pesa
Other approved payment methods
Payment services may be provided by independent payment processors.
By submitting payment information, you represent that you are authorized to use the applicable payment method.
We may delay or decline an order if payment cannot be authorized or if the transaction is identified as potentially fraudulent.
10. Payment Security
We use third-party payment processors where appropriate and implement reasonable safeguards intended to protect transactions.
Oceania Flowers & Gifts does not intend to store complete payment-card numbers or card security codes on its own application servers.
Payment providers may process information according to their own terms and privacy policies.
11. Fraud Prevention
We reserve the right to review, hold, decline, or cancel orders that reasonably appear:
Fraudulent
Unauthorized
Abusive
Suspicious
Inconsistent with these Terms
We may request additional information to verify an order.
Failure to provide reasonably requested verification may result in cancellation.
12. Delivery
Delivery availability depends on factors including:
Delivery location
ZIP/postal code
Delivery zone
Product availability
Delivery capacity
Requested date
Requested time
Weather
Holidays
Local conditions
Delivery charges and available delivery options should be displayed during checkout where applicable.
13. Delivery Dates and Times
We make reasonable efforts to deliver orders according to the requested date and available delivery option.
Unless expressly offered as a guaranteed service, delivery times may represent estimated windows rather than exact appointment times.
Factors outside our reasonable control may affect delivery timing.
For time-sensitive occasions, customers are encouraged to place orders sufficiently in advance.
14. Same-Day Delivery
Same-day delivery may be available for eligible:
Products
Locations
Delivery zones
Order times
Same-day orders may be subject to cutoff times and capacity limitations.
Availability shown during checkout determines whether same-day delivery is currently available for an order.
15. Recipient Availability
You are responsible for providing accurate recipient and delivery information.
If the recipient is unavailable, the delivery provider may, where appropriate:
Leave the order in a reasonably safe location.
Leave the order with an authorized person.
Contact the recipient.
Contact the purchaser.
Attempt redelivery.
Return the order.
The available option depends on the product, location, weather, property access, delivery instructions, and circumstances.
16. Incorrect Delivery Information
Please carefully verify:
Recipient name
Address
Apartment or unit number
ZIP/postal code
Telephone number
Delivery instructions
If incorrect information causes a failed delivery, additional delivery charges may apply.
Because floral products are perishable and orders may be prepared specifically for the recipient, we cannot guarantee refunds for failed deliveries caused by inaccurate information supplied by the customer.
17. Restricted or Difficult Delivery Locations
Certain locations may require special delivery procedures, including:
Hospitals
Hotels
Schools
Universities
Military facilities
Funeral homes
Gated communities
Office buildings
Nursing facilities
Event venues
Delivery may be subject to the receiving facility's policies.
For example, some hospitals may restrict flower deliveries to particular departments.
You are responsible for providing sufficient information to facilitate delivery.
18. Weather and Events Beyond Our Control
Severe weather or other events may cause delays or prevent delivery.
These may include:
Storms
Flooding
Snow
Hurricanes
Wildfires
Road closures
Transportation disruptions
Government restrictions
Natural disasters
Power or telecommunications failures
Other circumstances beyond our reasonable control
Where possible, we will make reasonable efforts to communicate significant delivery disruptions.
19. Perishable Products
Fresh flowers and plants are perishable.
Their lifespan depends on factors including:
Variety
Temperature
Water quality
Handling
Environment
Care
Customers and recipients should follow any care instructions supplied with the arrangement.
We cannot guarantee a specific lifespan where flowers have not been appropriately cared for after delivery.
20. Problems With an Order
If your order arrives:
Materially damaged
Incorrect
In materially unsatisfactory condition
Significantly different from what was reasonably expected
please contact us as soon as reasonably possible.
We may request:
Order number
Description of the problem
Photographs
Recipient information
Delivery details
This information helps us investigate and resolve the issue.
21. Refunds, Replacements and Credits
Depending on the circumstances, an appropriate resolution may include:
Replacement
Redelivery
Partial refund
Full refund
Store credit
Other reasonable remedy
Eligibility depends on the nature of the issue and applicable law.
Nothing in these Terms limits rights or remedies that cannot legally be excluded.
22. Cancellations
Cancellation availability depends on the status of the order.
You should contact us as quickly as possible if you need to cancel.
An order may become non-cancellable once:
Preparation has begun.
Flowers have been specially sourced.
Personalized products have been created.
The order has been dispatched.
Delivery is underway.
Where cancellation remains possible, we will process it according to our applicable cancellation and refund practices.
23. Changes to Orders
Requests to change an order may include:
Delivery address
Recipient
Delivery date
Gift message
Product
Arrangement size
We will attempt to accommodate reasonable changes submitted before preparation or dispatch, but changes cannot be guaranteed.
Additional charges may apply where a requested change increases the cost of the order.
24. Personalized Products
Customized or personalized products may not be eligible for ordinary cancellation or return once production has begun, except where required by law or where the product is defective or materially incorrect.
This may include products containing:
Personalized messages
Custom designs
Names
Photographs
Specially requested arrangements
25. Returns
Because fresh flowers, plants, food items, and certain personalized gifts are perishable or customized, conventional physical returns may not always be appropriate.
If there is a problem with a product, contact customer support rather than returning it without authorization.
Non-perishable items may be subject to separate return conditions where applicable.
26. Promotions and Coupons
Promotional codes may be subject to:
Expiration dates
Minimum purchase amounts
Eligible products
Geographic restrictions
Customer eligibility
Usage limits
Unless expressly stated otherwise:
Promotions cannot be exchanged for cash.
Promotions may not be combined.
Discounts may exclude delivery charges, taxes, or selected products.
Promotional codes must be entered before the order is submitted.
We may cancel promotions that have been created, distributed, or used as a result of fraud, abuse, or technical error.
27. Gift Cards
If gift cards are offered, additional terms may apply.
Gift cards:
May be restricted to eligible purchases.
May not be redeemable for cash except where required by law.
May be subject to fraud-prevention controls.
Must not be reproduced, resold, or obtained fraudulently.
Applicable expiration and fee rules will comply with relevant law.
28. Customer Accounts
You may be able to create an account to:
View orders
Track order status
Save addresses
Maintain a wishlist
Manage preferences
Simplify future purchases
You are responsible for maintaining the confidentiality of your login credentials.
You are also responsible for activity conducted through your account unless caused by circumstances for which you are not legally responsible.
Notify us promptly if you suspect unauthorized account access.
29. Account Suspension and Termination
We may restrict or suspend an account where reasonably necessary because of:
Fraud
Security threats
Abuse
Unauthorized activity
Material violations of these Terms
Misuse of promotions
Harmful activity affecting the Website or other customers
We will act consistently with applicable law.
30. Acceptable Use
You may not use the Website to:
Commit fraud.
Violate applicable law.
Attempt unauthorized access.
Introduce malware.
Interfere with Website operation.
Circumvent security measures.
Scrape or extract Website content through prohibited automated methods.
Impersonate another person.
Submit false information.
Abuse payment or promotional systems.
Harass employees, delivery personnel, customers, or other persons.
Infringe intellectual-property rights.
31. Reviews and User Content
Customers may be permitted to submit:
Reviews
Ratings
Photographs
Comments
Other content
You remain responsible for content you submit.
You must not submit content that is:
Unlawful
Fraudulent
Defamatory
Threatening
Abusive
Infringing
Deceptive
Malicious
Unrelated spam
We may moderate or remove content where reasonably necessary.
32. License to User Content
When you voluntarily submit public-facing content such as a review or product photograph, you grant Oceania Flowers & Gifts a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content in connection with operating and promoting our services, subject to applicable privacy law.
You retain ownership of your original content.
33. Intellectual Property
The Website and its content may include:
Branding
Logos
Graphics
Photographs
Product descriptions
Website designs
Software
Text
Videos
Icons
Marketing materials
These materials may be owned by Oceania Flowers & Gifts or licensed from third parties and are protected by applicable intellectual-property laws.
Nothing in these Terms transfers ownership of our intellectual property to you.
34. Limited Permission to Use the Website
We grant you a limited, personal, non-exclusive, non-transferable, revocable right to access and use the Website for legitimate personal or business purchasing purposes.
You may not reproduce, commercially exploit, reverse engineer, republish, or redistribute protected Website content except where expressly authorized or legally permitted.
35. Third-Party Services
The Website may integrate with or link to third-party services such as:
Payment processors
Delivery services
Social networks
Maps
Analytics providers
Customer-support services
We are not responsible for the independent terms, content, security, or practices of third-party services.
Your use of third-party services may also be subject to their respective terms.
36. Website Availability
We aim to keep the Website available and functional but cannot guarantee uninterrupted availability.
The Website may occasionally be unavailable because of:
Maintenance
Updates
Security work
Hosting interruptions
Network problems
Technical failures
Events beyond our reasonable control
We may modify or discontinue Website functionality where reasonably necessary.
37. Electronic Communications
By using the Website, you agree that we may provide transactional communications electronically, including through:
Email
Website notices
Account notifications
SMS where applicable and authorized
You are responsible for keeping your contact information current.
38. Privacy
Our handling of personal information is described in our Privacy Policy.
Our use of cookies and similar technologies is further described in our Cookie Policy.
These policies should be reviewed together with these Terms.
39. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Website and its services are provided on an “as available” basis.
We do not guarantee that:
The Website will always be uninterrupted.
Every product will always remain available.
Every technical error can be prevented.
Every third-party service will remain available.
This section does not exclude warranties or consumer protections that cannot legally be excluded.
40. Limitation of Liability
To the maximum extent permitted by applicable law, Oceania Flowers & Gifts will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Website or services where such liability may lawfully be excluded.
Where liability cannot be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
41. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Oceania Flowers & Gifts harmless from claims, damages, losses, or expenses arising from your unlawful use of the Website, violation of these Terms, or infringement of another person's rights.
This provision does not apply where prohibited by applicable consumer law.
42. Consumer Rights
Nothing in these Terms is intended to waive rights provided to consumers that cannot legally be waived.
If mandatory consumer-protection law applicable to you conflicts with these Terms, the mandatory legal protections will prevail to the extent of the conflict.
43. Disputes
If a problem arises, we encourage you to contact Oceania Flowers & Gifts first so that we can attempt to resolve the issue.
Any formal dispute-resolution procedures, governing law, venue, arbitration requirements, or class-action provisions should be stated only after determining the legal entity operating Oceania Flowers & Gifts and the jurisdiction in which it is established.
44. Governing Law
These Terms will be governed by the laws applicable to the legal entity operating Oceania Flowers & Gifts, subject to mandatory consumer protections that may apply in the customer's jurisdiction.
The specific governing state/country should be inserted before these Terms are published as final legal terms.
45. Changes to These Terms
We may update these Terms periodically because of:
Changes to our services
Changes to delivery practices
New payment methods
Website improvements
Business changes
Legal or regulatory developments
The revised Terms will display an updated effective date.
Material changes will be communicated where required by applicable law.
46. Severability
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
47. No Waiver
Our failure to enforce a provision of these Terms does not automatically constitute a waiver of that provision or our right to enforce it later.
48. Entire Agreement
These Terms, together with applicable policies and terms referenced within them, constitute the agreement between you and Oceania Flowers & Gifts regarding your use of the Website and purchases through it, except where additional written terms apply.
49. Contact Information
Questions regarding these Terms, orders, deliveries, or our services may be directed to:
Oceania Flowers & Gifts
Website: oceaniamall.com
Customer Service: Use the current customer-service contact information displayed on our Website.
