Same-day delivery may be available for selected products, delivery areas, and order times. Availability depends on factors such as the recipient’s location, product availability, florist capacity, weather, and the time the order is placed. When same-day delivery is available, it will be shown during the ordering or checkout process. For important occasions, we recommend placing your order as early as possible to give us the best chance of fulfilling your preferred delivery date.

We always aim to create an arrangement that closely reflects the style, color palette, value, and overall appearance shown on the product page. However, flowers are natural and seasonal products, so individual blooms may vary slightly in size, shade, shape, or availability. If a particular flower, greenery, or container is unavailable, a similar item of equal or greater quality and value may be used. 🌷 Our goal is to preserve the beauty and character of the arrangement while ensuring it arrives fresh and beautifully presented.

Yes. Many of our floral arrangements can be paired with thoughtful extras such as chocolates, teddy bears, balloons, candles, greeting cards, gift baskets, and other special items. Depending on the product, available add-ons may appear directly on the product page or during checkout. Adding a gift is a lovely way to make birthdays, anniversaries, congratulations, romantic surprises, and “just because” moments feel even more special. 💝

Yes. You can include a personal gift message with eligible orders. This message may be printed or written on a greeting card and delivered with the flowers or gift. Please review your message carefully before completing your order, especially names, dates, and spelling. Whether you’re saying “Happy Birthday,” “I Love You,” “Congratulations,” “Thank You,” or simply “Thinking of You,” your message helps make the gift more personal and meaningful. 💌

To help fresh flowers stay beautiful for longer, place them in a clean vase with fresh water as soon as possible. Trim a small amount from the bottom of the stems, remove any leaves that would sit below the waterline, and use the flower food provided where applicable. Keep the arrangement away from direct sunlight, strong heat, air vents, and ripening fruit. 🌼 Check the water regularly and replace it when necessary. Removing flowers or leaves that have naturally faded can also help keep the remaining arrangement looking fresh and attractive.

If your order arrives materially damaged, incorrect, significantly wilted, or otherwise not as reasonably expected, please contact our customer service team as soon as possible. We may ask for your order number, recipient details, a description of the issue, and clear photographs of the product. 🌹 Depending on the circumstances, an appropriate solution may include a replacement, redelivery, partial refund, full refund, store credit, or another reasonable resolution. For fresh and perishable products, contacting us promptly after delivery helps us investigate the issue more effectively.

Available payment methods will be displayed during checkout. Depending on the options currently enabled on our website, these may include major credit or debit cards, digital payment services, and other supported payment methods. All payments should be processed through secure payment providers. 🔒 We recommend completing payments only through the official Oceania Flowers & Gifts checkout page and never sending sensitive card details through email, text message, or social media. If a payment fails or remains pending, please confirm that your billing information is correct or contact us for assistance before placing a duplicate order.